Question 1

Is the software Tecgasoft provides genuinely licensed?

Accepted Answer

Yes. Every license we sell is sourced through legitimate, authorized channels — never gray-market. That's a firm rule across all software categories we cover, so you're never exposed to compliance risk from an audit or an invalid activation.

Question 2

Which countries does Tecgasoft operate in?

Accepted Answer

We're based in the UAE (Sharjah) and Sri Lanka (Addalaichenai head office, Colombo operations center), and we work directly with businesses worldwide — our services aren't limited to any single country or region.

Question 3

What's the difference between Tecgasoft and VolTix Global?

Accepted Answer

Tecgasoft handles day-to-day software licensing, managed IT, and support. For larger-scale digital transformation, cloud, and cybersecurity engagements, our sister company VolTix Global takes the lead — so you can scale from routine IT support into bigger initiatives without switching partners.

Question 4

Do you support businesses outside the construction or engineering industries?

Accepted Answer

Yes — our services are industry-agnostic. Software licensing, managed IT, cloud, cybersecurity, web development, and digital marketing apply to any growing business, not a specific sector.

Question 5

How quickly do you respond to support requests?

Accepted Answer

Response time is one of the main reasons clients choose managed IT support over an ad-hoc arrangement — a real person picks up, rather than a ticket sitting unanswered. Exact response-time commitments depend on your support plan; talk to our team about what fits your business.

Question 6

Can Tecgasoft manage licenses I've already purchased elsewhere?

Accepted Answer

In most cases, yes. We can bring existing licenses into a managed renewal and compliance system alongside anything new you buy through us, so you get one clear picture instead of tracking purchases across multiple places.

Question 7

Do you offer one-off projects, or only ongoing contracts?

Accepted Answer

Both. Some clients start with a single project — a license audit, a website build, a cloud migration — and others prefer an ongoing support arrangement that bundles licensing, IT, and security together. Tell us what you need and we'll recommend a starting point, not a forced package.

Question 8

How do I get a quote?

Accepted Answer

Use the contact form or WhatsApp us directly — tell us what you're currently running (or planning to run) and we'll follow up with next steps, not a sales script.

Common questions, answered directly.

Still have a question?